Shipping Policy – MasQlin

Thank you for shopping at MasQlin. We are committed to providing you with a seamless delivery experience. Please read our detailed shipping policy below to understand how we process, ship, and deliver your orders.

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1. Shipping Charges

• Standard Shipping Fee:
  A flat shipping fee is charged on all orders unless a promotional offer is applied. The standard shipping fee may vary based on delivery location and order weight but will always be clearly mentioned at checkout before you make your payment.

• Free Shipping Offers:
  From time to time, we offer free shipping on selected products or orders exceeding a specific cart value. These offers are displayed on our website banners or during checkout and are automatically applied when eligible—no coupon code required.

• Shipping Charges at Checkout:
  Shipping charges are dynamically calculated based on your shipping address and cart contents and will be shown on the checkout page before completing the order.

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2. Processing & Handling Time

• Order Processing:
  Once an order is placed and payment is confirmed, we begin processing your order within 1–2 business days (excluding weekends and public holidays).

• Order Confirmation:
  You will receive a confirmation email and/or SMS with your order details once your order is successfully placed.

• Packing & Handover to Courier:
  Your order is packed securely and handed over to our trusted delivery partners within the stated processing time.

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3. Estimated Delivery Timelines

• Delivery Timeframe:
  Most orders are delivered within 3–7 business days from the date of dispatch, depending on the delivery location. Remote areas may take slightly longer.

• Tracking Your Order:
  Once your order is shipped, you will receive a shipment confirmation along with a tracking number via email/SMS. You can use this number to track your order on our website or the courier partner’s tracking page.

• Delivery Partners:
  We work with reliable national and regional logistics partners to ensure timely delivery of your products.

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4. Shipping Coverage

• Delivery Locations:
  We currently ship across India to all serviceable pin codes. If your area is non-serviceable, you will be notified during checkout.

• International Shipping:
  At present, we do not offer international shipping. We aim to expand globally soon.

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5. Delays or Exceptions

• Unexpected Delays:
  While we strive to deliver within the promised time, external factors like weather conditions, strikes, or local restrictions may cause unforeseen delays. We will keep you informed in such cases.

• Incorrect Address/Non-availability:
  Please ensure that the shipping address and contact details provided are accurate. Failed deliveries due to incorrect addresses or customer unavailability may lead to re-delivery charges.

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6. Support & Queries

If you have any questions or concerns related to shipping or delivery, feel free to contact our support team:

📩 Email: support@masqlin.in
🕒 Support Hours: Monday to Saturday, 10 AM to 6 PM